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Medical coordination and patient support for international patients seeking healthcare services in China 
Medical coordination and patient support for international patients seeking healthcare services in China At MedigoChina, we provide non-medical coordination and hospital visit support services for international patients seeking medical care in China. Our goal is to make the process clearer, more organized, and easier to navigate for patients who may be unfamiliar with local hospital systems, appointment procedures, payment processes, and document requirements.
Please read the following policies and procedures carefully before submitting a service request or placing an order.
MedigoChina is a medical coordination and hospital visit support platform. We are not a hospital, clinic, medical institution, insurance company, visa agency, or licensed medical provider.
MedigoChina does not provide medical diagnosis, medical treatment, medical opinions, medical interpretation, certified medical translation, prescription advice, insurance claim approval, or visa and immigration decisions.
All medical decisions, examinations, diagnoses, treatments, prescriptions, surgeries, and follow-up recommendations are provided solely by qualified medical professionals and medical institutions. MedigoChina’s role is limited to non-medical coordination, appointment support, hospital visit assistance, insurance-related hospital process checking, and administrative document support.
Our current Core Services include:
This service helps international patients request and coordinate general hospital appointments in China. It may include appointment request submission, basic communication regarding appointment status, and appointment confirmation support.
This service is designed for patients who wish to request appointments with senior doctors, specialists, or expert-level outpatient departments where available. Appointment availability depends on the hospital’s scheduling system, doctor availability, and hospital confirmation.
This service helps patients coordinate health checkup appointments or packages at selected hospitals or medical institutions. Final package details, available examination items, pricing, and appointment times are subject to confirmation by the hospital or health checkup provider.
MedigoChina may provide hospital-side insurance support before a hospital visit. This service is intended to help check whether a selected hospital may support certain international insurance-related processes, such as direct billing, pre-authorization procedures, or reimbursement-related documentation.
This service does not confirm your insurance benefits and does not guarantee claim approval, reimbursement, direct billing acceptance, or final payment decisions by your insurance provider. Final insurance coverage and claim outcomes are determined by your insurer and the relevant hospital or billing department.
Most MedigoChina services require the customer to complete a service request form before the order can be formally processed.
The information provided in the form may include personal details, contact information, preferred hospital or department, appointment needs, insurance information, document request details, and other relevant non-medical coordination information.
Please ensure all submitted information is accurate, complete, and up to date. Incorrect, incomplete, or misleading information may delay the appointment process, affect hospital communication, or prevent us from completing the requested service.
MedigoChina will begin processing an order only after the required form and payment have been submitted, unless otherwise stated on the specific service page.
MedigoChina respects the privacy of all customers and will use submitted information only for the purpose of providing the requested coordination or support service.
Customer information may be used to communicate with hospitals, appointment departments, insurance-related hospital offices, or document collection departments when necessary for the requested service.
We do not sell customer personal information. We aim to handle customer information carefully and only share necessary details with relevant service parties when required to complete the requested coordination.
Customers are responsible for providing truthful and accurate information. MedigoChina is not responsible for delays or failed service outcomes caused by incorrect or incomplete information submitted by the customer.
MedigoChina believes in clear pricing and transparent service procedures.
The prices listed on our website are service fees charged by MedigoChina for coordination, communication, hospital visit support, or administrative assistance.
These service fees do not include hospital consultation fees, doctor fees, registration fees, examination fees, medication costs, treatment fees, surgery fees, laboratory fees, imaging fees, insurance deductibles, transportation costs, accommodation costs, translation costs, or any other third-party charges unless clearly stated in writing.
Any medical, hospital, pharmacy, laboratory, or third-party fees must be paid separately by the customer directly to the relevant provider.
MedigoChina does not charge hidden service fees. If an additional MedigoChina service fee is required for extra support beyond the original service scope, we will explain it to the customer before proceeding.
Refund eligibility depends on the type of service and the stage of processing.
For certain coordination services, if the service process has already started but the appointment or request cannot be successfully arranged, a partial refund may be available after deducting a small administrative or processing fee.
For services involving immediate administrative work, hospital-side checking, document handling, or customized coordination, the service may become non-refundable once processing has started.
Some services are non-refundable once initiated because time, labor, communication, or administrative resources are used immediately after the request is submitted.
Each service page may include its own refund terms. Customers should review the refund information carefully before placing an order.
Appointment availability is not guaranteed until confirmed by the hospital or medical institution.
Hospitals may change appointment schedules, doctor availability, department availability, registration requirements, pricing, document rules, or payment procedures without prior notice.
MedigoChina will make reasonable efforts to coordinate the requested service, but we cannot guarantee that a specific doctor, department, time slot, hospital, examination, treatment, insurance process, or document request will always be available.
Customers are responsible for:
Providing accurate personal and contact information
Submitting required forms before service processing begins
Preparing valid identification documents, such as a passport
Confirming appointment details before visiting the hospital
Paying hospital and third-party fees directly when required
Following hospital rules and local regulations
Checking insurance coverage directly with their insurer
Arriving on time for appointments or assistance services
Informing MedigoChina promptly of any changes or cancellations
Failure to provide required information or attend appointments on time may affect the service result and refund eligibility.
Where available, MedigoChina may provide on-site hospital assistance, such as hospital navigation, registration support, payment assistance, queue guidance, pharmacy or prescription pickup support, and general visit coordination.
On-site assistance does not include medical advice, medical interpretation, clinical decision-making, emergency medical care, or any action that should be performed by licensed medical professionals.
If urgent or emergency medical attention is needed, customers should contact emergency services or visit the nearest qualified medical institution immediately.
MedigoChina may expand its service coverage to additional cities, hospitals, departments, and medical support categories in the future.
We welcome feedback from international patients, families, and partners. If you have suggestions regarding service coverage, hospital visit needs, language support, insurance-related procedures, or document support, please contact us.
Our goal is to continue improving practical, responsible, and transparent support for international patients navigating hospital visits in China.
MedigoChina provides non-medical coordination and hospital visit support only. We do not provide diagnosis, treatment, medical advice, certified medical translation, visa approval, immigration clearance, insurance benefit confirmation, or insurance claim approval.
By submitting a service request or placing an order, the customer acknowledges that MedigoChina’s services are limited to non-medical coordination and administrative support, and that all medical, insurance, legal, visa, and payment decisions are made by the relevant hospitals, doctors, insurers, authorities, or third-party providers.